Terms of service

1. ACCEPTANCE OF TERMS

By using Pokebim (“we,” “us,” or “our”), operated by Pokebim / Biel Molner, located at Vallirana, 08759, Barcelona, Spain, you agree to these Terms and our Privacy Policy and Cookie Policy . If you disagree, do not use the platform.

 

2. KEY CONSUMER RIGHTS (EU/SPAIN)

2.1 Right of Withdrawal

You may cancel your order within 14 calendar days of receiving the product(s) for any reason, except for:

  • Sealed trading card products (e.g., booster packs, sealed boxes) if opened.
  • Customized/personalized items.
 

How to Withdraw :

  1. Notify us via email at pokebimstore@gmail.com with your order details.
  2. Return the product in original condition.
 

Refunds :

  • Processed within 14 days of receiving the return.
  • You cover return shipping costs unless the item is defective or incorrect.
 

2.2 Legal Guarantee of Conformity

All products are guaranteed to be free of defects and as described for 2 years from delivery. If a product is faulty or non-conforming, you may request:

  • Repair or replacement (preferred).
  • Refund if repair/replacement is impossible.
 

2.3 Alternative Dispute Resolution (ADR)

EU consumers may resolve disputes via the EU Online Dispute Resolution Platform .

 

3. DATA PRIVACY (GDPR)

3.1 Data We Collect

  • Order Processing : Name, email, shipping address.
  • Payment Data : Processed securely by third parties (not stored by us).
  • Marketing : Email address (used only with explicit consent).
 

3.2 Your Rights

  • Access, correct, or delete your data.
  • Object to processing or withdraw consent.
  • Lodge a complaint with the Spanish Data Protection Agency (AEPD).
 

3.3 Data Retention

  • Order data: Kept for 5 years (tax/legal obligations).
  • Marketing data: Retained until consent is withdrawn.
 

3.4 Cookies

  • Technical cookies : Used to remember language preferences.
 

4. ORDERING & PAYMENT

4.1 Contract Formation

A binding contract is formed when:

  1. You receive an order confirmation email.
  2. Payment is verified (credit card, PayPal, etc.).
 

4.2 Pricing & VAT

  • Prices are in Euros (€) and include Spanish VAT (21%).
  • Non-EU customers: Customs/duties may apply (your responsibility).
 

4.3 Age Restriction

By ordering, you confirm you are 18+ or have parental consent . We may cancel orders suspected to involve minors.

 

5. SHIPPING & RETURNS

  • Delivery : 2-5 business days (Spain). Tracking provided.
  • Damaged/Incorrect Items : Report within 48 hours of receipt.
 

6. INTELLECTUAL PROPERTY

  • All content (logos, images) is owned by Pokebim or licensed partners (e.g., The Pokémon Company).
  • Unauthorized use of trademarks or content is prohibited.
 

7. LIABILITY

  • We are not liable for delays caused by force majeure (e.g., strikes, natural disasters).
  • Liability is limited to the total order value, except for gross negligence or fraud.
 

8. CONTACT

 

9. GOVERNING LAW

These Terms are governed by Spanish law . Disputes are resolved in Barcelona courts.