1. SHIPPING FROM SPAIN

All orders are processed and shipped from our facility in Barcelona, Spain .

2. INTERNATIONAL SHIPPING

• Destinations : We ship worldwide.
• Customs/Duties :
  • Orders outside the EU may incur customs fees, taxes, or import duties. These are your responsibility and will be billed by the carrier upon arrival.
  • You will be notified of any estimated customs costs before checkout .

3. DELIVERY TIMES & COSTS

• Delivery Estimates :
  • Shipping times vary by destination and carrier. The estimated delivery date shown at checkout is not guaranteed .
  • EU Orders: Typically 2–5 business days.
  • Non-EU Orders: 5–15 business days (delays may occur due to customs).
   
• Shipping Fees : Calculated at checkout based on weight, destination, and service selected.

4. SHIPPING CARRIER

• Packlink Pro : We partner with Packlink Pro to handle all shipments. Tracking details will be provided via email once your order is dispatched.
• Carrier Liability :
  • Pokebim is not liable for delays, damages, or losses once the order is handed to Packlink Pro.
  • For delivery issues (e.g., lost/damaged packages), contact Packlink Pro directly using your tracking number.

5. YOUR RIGHTS AS A CONSUMER

• 14-Day Withdrawal : EU customers may return most products within 14 days of receipt (see Refund Policy ).
• Damaged Items : Report damage within 48 hours of delivery via pokebimstore@gmail.com (include photos).

6. CONTACT US

For shipping inquiries:

• Email : pokebimstore@gmail.com
• Address : Vallirana, Barcelona, Spain
• Carrier Support : Contact Packlink Pro via tracking details provided.

LEGAL NOTES

• Spanish Law Compliance : This policy adheres to Royal Decree 1/2007 (consumer protection) and EU Directive 2011/83/EU .