Refund Policy
1. RIGHT OF WITHDRAWAL (14-DAY RETURNS)
Under EU law, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without needing to justify your decision , unless an exception applies.
Exceptions :
- Sealed products : Trading card game (TCG) products (e.g., booster packs, sealed boxes) cannot be returned if opened.
- Customized/personalized items : Non-returnable once customized.
How to Return :
- Notify us via email at pokebimstore@gmail.com with your order number and reason for return.
- Return the item in its original condition and packaging.
Refund :
- Processed within 14 days of receiving the returned item.
- Return shipping costs : Your responsibility unless the item is defective or incorrect.
2. DEFECTIVE OR DAMAGED PRODUCTS
If you receive a defective, incorrect, or damaged product:
- Report it within 48 hours of delivery via pokebimstore@gmail.com .
- Include photos/video evidence of the issue.
Resolution :
- Repair, replacement, or refund : We will resolve the issue at no cost to you.
- Legal Guarantee : All products are covered by a 2-year warranty under EU law for defects not disclosed at purchase.
3. FINAL SALES DISCLAIMER
While we strive to ensure customer satisfaction, certain items are non-returnable after purchase:
- Sealed TCG products (e.g., booster boxes, packs).
- Customized or personalized orders.
4. CANCELLATIONS
Orders cannot be canceled once they are confirmed and processed. Please review your cart carefully before completing your purchase.
5. CONTACT US
For refunds, returns, or disputes:
- Email : pokebimstore@gmail.com
- Address : Vallirana,Barcelona,Spain
- Phone : +34 638 31 24 05
Online Dispute Resolution (ODR) :
EU consumers may resolve disputes via the EU ODR Platform .
By placing an order, you agree to this policy.